Healthcare Language Services (HLS) provides expert onsite medical interpretation and document translation services to hospitals and healthcare facilities throughout the Chicagoland area. We specialize exclusively in the healthcare industry so that you can feel confident that our interpreters have the comprehensive industry knowledge, skills, sensitivity, and experience required to work most effectively with your staff and most compassionately with your patients.

ACCURACY

HLS guarantees well qualified, medically proficient interpreters. In order to maintain our high professional standards, we focus on:

•   Selecting professional, compassionate interpreters who are dependable
    and exceed client expectations;
•   Providing a comprehensive 60-hour Medical Interpreter Training course
    that covers a wide variety of topics related to medical interpretation including
    standards of practice, ethics, confidentiality, and medical terminology;
•   Requiring a cycle of clinical observations to ensure all interpreters are well
    versed in the medical environment and nuances;
•   Using only certified foreign language translators for all document translations.


COMPASSION

HLS is extremely selective about the interpreters we bring onto our team. We seek individuals who:

•   not only have the professional skills and language abilities, but who also
    demonstrate a higher level of personal compassion and sensitivity.
•   We don't seek to fill our interpreting database with an excess of names
    and phone numbers; we hire caring individuals who can make a difference
    in each patient's overall experience.

EXCELLENCE

HLS serves our clients with excellence, professionalism and dedication and will continue to do so over the years ahead. We constantly strive to
improve our services through:

•   Delivering the highest quality medical interpretation and translation services to client hospitals and healthcare facilities;
•   Quality monitoring to ensure that each interpreter is successfully carrying out his/her duties as a Medical Interpreter with the highest level
    professional demeanor at all times;
•   On-going professional development activities & lectures for interpreters pertaining to updates in the healthcare & medical interpreting industries;
•   Adherence to guidelines and standards set forth by the National Council on Interpreting in Healthcare;
•   Maintaining strong and lasting relationships with each individual client.